Reference

Syarat dan Ketentuan Akun to118

These terms govern your account access, wallet transactions, and use of to118 services — including deposits via DANA, OVO, and GoPay — where permitted under local law and in eligible regions.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal conditionsAccount suspension policyApplicable jurisdiction
to118 Syarat dan Ketentuan Akun to118
HOW WE OPERATE

Account Security and Data Handling

We handle your account data with care — here is how each area works in practice, so you know exactly what happens behind the scenes when you use to118.

Data Retention We keep your account and transaction records for the period required under applicable regulations. You may request a summary of the data held on your account by contacting support in writing.
Account Security Each login is protected by OTP verification sent to your registered number. We do not store plain-text passwords, and account access is logged so any unusual activity can be flagged quickly.
Cookie and Session Use We use session cookies to keep your account active while you browse the lobby. Analytics cookies help us understand which sections — live tables, slots, or the sportsbook — you visit most.
Requesting Changes To update your registered name, phone number, or linked e-wallet — DANA, OVO, or GoPay — submit a request through live chat with your account ID and the relevant verification document.
REACH OUR TEAM

Contact Us About These Terms

If any clause here is unclear, or if you need to raise a concern about how these terms have been applied to your account, our support team is available around the clock. You can reach us by live chat directly from your account dashboard, by email for formal written queries, or through WhatsApp for quicker account-specific questions. We aim to respond to all written requests within one business day.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Our team handles terms and account queries around the clock, including wallet verification and withdrawal questions.

Email Support

Send a written query to our support address for formal requests — account disputes, terms clarification, or documented concerns about a transaction via DANA, OVO, or GoPay.

WhatsApp

For faster account help, WhatsApp is available during active support hours. Share your account reference number so our team can pull up your case immediately.

Frequently Asked About These Terms

These are the questions we hear most often about our terms and how they apply to your account. If yours is not here, reach out through live chat or email.

No. Each wallet linked to your account — DANA, OVO, or GoPay — must be registered in your own name. Mismatched ownership will result in the transaction being held for manual verification.

We may suspend or close the account and withhold pending transactions pending review. We will notify you by your registered contact and give you the opportunity to respond before a final decision is made.

Send a written request via email or live chat. Include your account ID and registered phone number. We will compile and send your data summary within the period required under applicable local regulations.

No. We will notify you at your registered contact before any material change takes effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Yes. These terms cover all activity under your account, whether you are at a live table, in the slot lobby, or placing a football bet — subject to availability in your region under local law.

Contact our support team via live chat or email with your account ID. We will process any verified pending withdrawal to your linked DANA, OVO, or GoPay wallet before closing the account.