Reference

How to118 Handles Your Personal Information

When you open an account with us, we collect only the data we need to run your account securely — your login details, wallet identifiers for DANA, OVO, or GoPay, and transaction records.

Account data kept privateDANA, OVO, GoPay wallet info protectedNo data sold to third partiesSSL-encrypted account accessData rights available on request

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DATA HANDLING DETAILS

How We Protect and Manage Your Account Data

Your account security is not handled passively. SSL encryption covers every login and transaction session, and OTP verification is required when you access your account from a new device. We keep data handling practices aligned with applicable obligations, and we review our internal processes regularly to make sure your information stays accurate and protected.

Cookies and Session Tracking

We use cookies to keep your session active and remember your account preferences. You can adjust cookie settings in your browser, though some features may not work without session cookies enabled.

Wallet Data Security

When you link DANA, OVO, or GoPay to your account, we store only the reference identifier — not your full wallet credentials. Payment authentication always happens inside the respective e-wallet app.

Account Access Control

Every login from an unrecognized device triggers an OTP check to your registered number. If you suspect unauthorized access, contact support immediately and we will freeze the session.

Data Retention and Deletion

We keep your account data while your account is active and for a standard period afterward. Once a deletion request is verified, we remove personal identifiers from live records as permitted by applicable obligations.

What This Privacy Policy Covers

to118 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to all personal data collected when you use to118 — including when you register, log in, make a deposit via DANA, OVO, or GoPay, or contact our support team. We collect information you give us directly: your name, phone number, email address, and

1
the e-wallet identifiers you link to your account. We also collect session data automatically — device type, browser session, and IP address — to protect your account from unauthorized access and to keep our platform running correctly on your device. Payment data processed through DANA, OVO,
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and GoPay is handled according to each provider's own data terms in addition to ours. We retain your account data for as long as your account remains active and for a period afterward as required to resolve disputes or comply with applicable obligations. You can ask
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us to review, correct, or delete your data at any time by reaching our support team. Availability of certain features and data-handling practices may depend on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have a question about how we store your information, want to update your account data, or need to request deletion, our support team is the right place to start. Reach us through live chat, email, or the in-app help channel — we aim to respond to data-related requests within one business day. Players in Bekasi and Tangerang use the same channels as everyone else; there is no separate regional contact.

Common Questions About Your Privacy on to118

Here are the questions we receive most often about how we handle account data, wallet information, and your rights as a user. If your question is not covered here, reach us through live chat or email and we will respond with a clear, specific answer.

We collect your name, phone number, email address, and the e-wallet identifiers you register — such as your DANA, OVO, or GoPay account reference. We also log device and session data to protect your account.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay when needed to complete a transaction, and with service providers who operate under confidentiality terms.

Contact our support team via live chat or email with your registered phone number. We will locate your account record and respond to your access or correction request within one business day.

Yes. Submit a deletion request through live chat or email. Once we verify your identity, we remove personal identifiers from active records as permitted under applicable obligations and our retention requirements.

We store only a reference identifier, not your full wallet credentials. All payment authentication takes place inside the DANA, OVO, or GoPay app itself, and sessions are SSL-encrypted end to end.

After your account is closed, we retain certain records for the period required to resolve any outstanding disputes or meet applicable obligations. After that period, personal identifiers are removed from live records.

How to118 Handles Your Personal Information

How We Protect and Manage Your Account Data

Cookies and Session Tracking

Wallet Data Security

Account Access Control

Data Retention and Deletion

How to Reach Us About Your Data

Common Questions About Your Privacy on to118

01 What personal data does to118 collect when I open an account?

02 Does to118 share my data with other companies?

03 How can I request a copy or correction of my account data?

04 Can I ask to118 to delete my personal data?

05 How does to118 protect my DANA, OVO, or GoPay wallet information?

06 What happens to my data if I close my account?

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