Reference

Your Rights and Our Legal Commitments

At to118, the legal framework around your account is straightforward: we set out what we collect, how we use it, and what you can ask us to change.

Account Data RightsDANA, OVO, GoPay Wallet PolicyCookie & Session RulesContact for Legal RequestsRegion-Dependent Access
to118 Your Rights and Our Legal Commitments
KEAMANAN DAN KEPERCAYAAN

How We Protect Your Account and Data

Security on to118 is built into the account layer, not bolted on afterward. Every login uses OTP verification sent to your registered number, and session tokens expire automatically after inactivity. We keep your data handling transparent so you always know what we hold and why.

Data Handling

We collect registration details, session logs, and payment confirmation references. No full wallet credentials from DANA, OVO, or GoPay are stored on our servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can manage cookie preferences from your browser settings at any time.

Account Security

OTP verification is required at login and for withdrawal requests. If you notice unusual activity, contact support immediately and we will lock the account while we investigate.

Data Retention and Requests

Your data is kept while your account is active and for the period required by applicable rules. To request access, correction, or deletion, contact our support team with your account details.

HUBUNGI TIM LEGAL

Reach Us for Legal and Account Queries

For any question about your data, a request to access or correct your account information, or a formal legal inquiry, our support team handles these directly. We aim to respond to all legal and data requests within a reasonable timeframe. Reach us through any of the channels below.

Team online

Live Chat

Open the chat widget from your account dashboard. Our Indonesia support team is available around the clock for account and legal queries.

Email Support

Send your legal or data request to our support address. Include your registered account details so we can locate and verify your record quickly.

Account Help Centre

Log in and navigate to Account Settings, then select Help. From there you can submit a formal data or legal request directly tied to your account.

Common Legal Questions Answered

These are the questions we hear most often about account rights, data use, and how our legal terms apply to your activity on to118.

We collect your name, contact details, and the information needed to verify your account. Payment references from DANA, OVO, or GoPay are stored as confirmation records only — never your full wallet credentials.

Yes. Contact our support team via live chat or email with your registered account details. We will locate your record and provide the relevant data within a reasonable timeframe.

Submit a deletion request through Account Settings or by contacting support directly. We remove non-essential data upon request; some records are retained as required by applicable regulations.

Access depends on local law and is available only where permitted in your eligible region. We do not override local legal restrictions, so check whether online gaming is permitted where you are.

Session cookies keep your login active; analytics cookies help us improve the lobby. You can adjust or clear cookies through your browser settings. Disabling session cookies may affect account login behaviour.

Non-essential data is deleted on request after account closure. Transaction records and identity verification data may be retained for the period required under applicable rules before permanent deletion.